Terms & Policies

1.1 Introduction
At craftedlayoutgroup, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and use our services.

1.2 Data Controller
The data controller responsible for your personal data is:
craftedlayoutgroup
Calle Sierpes 15, 41004 Sevilla, Spain
Email: [email protected]
Phone: +34 234 567 890

1.3 Data We Collect
We may collect and process the following categories of personal data:
• Identity Data: name, username, title
• Contact Data: email address, phone number, postal address
• Technical Data: IP address, browser type, operating system
• Usage Data: information about how you use our website
• Marketing Data: your preferences for receiving marketing

1.4 Legal Basis for Processing
We process your personal data only when we have a legal basis to do so, including: consent, performance of a contract, legal obligation, vital interests, public task, or legitimate interests.

1.5 Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

1.6 Your Rights
Under the GDPR, you have rights including: access, rectification, erasure, restriction, data portability, and the right to object. Contact us at [email protected] to exercise these rights.

2.1 Acceptance of Terms
By accessing and using the services provided by craftedlayoutgroup, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2.2 Services Description
craftedlayoutgroup provides web design, UI/UX design, and digital layout services. We create elegant, intuitive web interfaces and interactive digital layouts optimized to captivate site visitors, reduce bounce rates, and maximize conversions.

2.3 Project Scope
All projects will be defined by a detailed proposal and/or statement of work. Any changes to the agreed scope must be documented in writing and may result in additional charges.

2.4 Payment Terms
Payment schedules are defined in individual project agreements. Late payments may incur interest charges of 1.5% per month. All prices are quoted in Euros (EUR) unless otherwise specified.

2.5 Intellectual Property
Upon full payment, the client receives full ownership of the final deliverables. craftedlayoutgroup retains the right to display the work in portfolios and marketing materials unless otherwise agreed.

2.6 Limitation of Liability
craftedlayoutgroup shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from the use of our services.

3.1 What Are Cookies
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

3.2 How We Use Cookies
We use cookies for the following purposes:
• Essential cookies: necessary for the website to function
• Analytics cookies: help us understand how visitors interact
• Preference cookies: remember your settings and preferences
• Marketing cookies: used to track visitors across websites

3.3 Managing Cookies
You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of this website.

3.4 Third-Party Cookies
Some cookies are placed by third-party services that appear on our pages. We do not control these third-party cookies. You can learn more about these cookies in their respective privacy policies.

3.5 Updates to This Policy
We may update this Cookies Policy from time to time. Any changes will be posted on this page with an updated revision date.

4.1 Overview
At craftedlayoutgroup, we strive to ensure complete satisfaction with our services. This Refund Policy outlines the circumstances under which refunds may be issued.

4.2 Project Deposits
Initial project deposits are non-refundable as they secure your position in our production schedule and cover initial planning and resource allocation.

4.3 Milestone Payments
Refunds for completed milestones are not available. If you wish to cancel a project, you will be invoiced for all work completed up to the cancellation date.

4.4 Cancellation
Projects may be cancelled with 14 days written notice. Cancellation fees may apply based on the project stage and work completed.

4.5 Disputes
If you are dissatisfied with our services, please contact us at [email protected]. We will work with you to resolve any concerns promptly and professionally.

4.6 Chargebacks
We encourage you to contact us directly before initiating a chargeback with your bank. We are committed to resolving any payment disputes amicably.

5.1 Your Consent
By continuing to use our website, you consent to our use of cookies as described in this policy. You can withdraw your consent at any time by clearing your browser cookies.

5.2 Essential Cookies
We use essential cookies that are necessary for the website to function properly. These cannot be disabled as they are required for basic site functionality.

5.3 Analytics & Performance
We use analytics cookies to understand how visitors interact with our website, helping us improve user experience and site performance.

5.4 Your Choices
You can choose to accept or reject non-essential cookies through our cookie banner or by adjusting your browser settings.

If you have any questions about these policies or wish to exercise your rights under GDPR, please contact us:

Data Protection Officer
For specific data protection inquiries, please email our Data Protection Officer at [email protected] with "DPO Request" in the subject line.

Supervisory Authority
If you are not satisfied with our response, you have the right to lodge a complaint with a supervisory authority. In Spain, the relevant authority is the Agencia Española de Protección de Datos (AEPD).